Won't go anywhere else!
My daughter bought a 2012 Jeep Liberty, AS IS, from Sam. The next day the heat on the driver side was cold air. We took it back to Sam and without hesitation, he gave her a loaner car off the lot and took her Jeep to get checked out. They found stop leak and flushed multiple times until it ran clear, and tada, heat! This only lasted a few days and we were back to cold air on the drivers side again. Sam had this flushed again, and with another loaner from the lot. When we picked up the Jeep, to our surprise, Sam paid for the Cadillac of warranties to make us feel better, due to his mechanic thinking it may need a new heater core if it does it again. Well after a few days, no heat again. We decided to flush it at home thinking maybe there is stop leak still in there from the previous owners and a leak somewhere, hence the stop leak. We flushed it and it ran out green and gunky, we did this 4 times until it ran clear. Tada, heat again, for a few days. We finally made an appointment at Lochmondy to use the warranty that Sam purchased for her. Lochmondy would not even look at her Jeep when we got there, saying that it has only been a few weeks and the warranty company will most likely kick it back saying it is a pre-existing condition. We called Sam again, and he told us to take it directly to his mechanic at Rock Auto in Niles and drop it off and he would handle the warranty company or whatever came of the situation. Again, Sam gave my daughter a loaner from the lot. The result...BLOWN HEAD GASKETS! Sam fought the warranty company and they paid for everything except for a new heater core, which Sam graciously paid for himself because he did not want all new parts under the hood and then an old heater core. The bill was $4,000 worth of work. Each time we called Sam, we were nervous that he would not care or just shove us off. NOPE! Sam and Dick are great people, truly phenomenal customer service. They really did want to make this right for my daughter. Thank you Sam and
Dick, from the bottom of my heart!